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Privacy Policy

Who We Are

Our website address is: https://www.airplantexpert.com

AirPlantExpert.com provides useful information about growing and caring for air plants. Stephen Little is the founder and business owner.

Introduction

Air Plant Expert has created this privacy policy in order to demonstrate our commitment to your privacy. The policy discloses our information gathering and dissemination practices.

When you visit AirPlantExpert.com your IP address may be recorded. This information may be used for statistical purposes and may be used to analyze and improve the content available on this website. Please note, you can browse this website without entering any personal information and therefore remain anonymous during your visit.

Who We Share Your Data With

We do not sell our user’s personal information or email addresses.

We use third-party services (data processors) across our website to help improve the information, products, and services we provide. By using our website, products, and services, you consent to the transfer of such data. The third-party services that we use are listed below, where you will find a link to their privacy policies.

We may be required to disclose an individual’s personal data in response to a lawful request by public authorities, including to meet state, national, and international security or law enforcement requirements. By using our website, products, and services you acknowledge and agree that Air Plant Expert, our affiliates, subsidiaries, and data processors may disclose your personal data if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to comply with legal process, enforce Air Plant Expert’s Terms of Service, respond to claims that any content violates the rights of third parties and/or protect the rights, property, or personal safety of Air Plant Expert and the public.

If we were to engage in any onward transfers of your data with third parties for a purpose other than which it was originally collected or subsequently authorized, we would provide you with an opt-out choice to limit the use and disclosure of your personal data.

Cookies

A cookie is a string of information that a website stores on a user’s computer, and that the user’s browser provides to the website each time the user returns. We use cookies across our website to help identify and track users, their usage of our products and services, and their website access preferences.

Users who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using this website. If you reject or block some or all cookies you may not be able to use all features and/or areas of this website.

Affiliate And External Links To Other Websites

Air Plant Expert’s website contains hyperlinks (links) to other websites that are maintained by third parties. Since we do not control these websites, we encourage you to review their privacy policies. Any information that is supplied on these third-party websites will not be in our control and we are not responsible for their privacy policies, contents, and practices.

The inclusion of any hyperlinks (links), affiliate or otherwise, on our website does not imply any endorsement by Air Plant Expert.

Some links on our website may be affiliate links. We may earn a commission, at no extra cost to you, if you shop through these links.

For example, we’re a participant in the Amazon Associates Program, an affiliate advertising program designed to provide a means for us to earn commissions by linking to Amazon.com and affiliated websites. As an Amazon Associate we earn from qualifying purchases.

The Amazon Associates Program privacy policy is available here: https://www.amazon.com/gp/help/customer/display.html/ref=hp_rel_topic?ie=UTF8&nodeId=468496

Google Search Console And Google Analytics

We use Google Search Console and Google Analytics for tracking users and aggregating information about the traffic to this website.

Google Search Console and Google Analytics privacy policies are available here: https://policies.google.com/privacy?hl=en/

How to opt-out of tracking in Google Analytics. Learn more here: https://tools.google.com/dlpage/gaoptout/

We have turned on the IP Anonymization feature in Google Analytics. Learn more here: https://support.google.com/analytics/answer/2763052

Email Communications

We use Rackspace to process all internal and external email communications.

The Rackspace privacy policy is available here: https://www.rackspace.com/information/legal/privacystatement/

Users and customers that email us will have their email address, IP address, and any data they provide in the Subject Line or Body of the email, stored in Rackspace’s archives/systems/servers.

Marketing Campaigns And Website Contact Forms

We use email marketing to communicate with our users, subscribers, and customers from time to time. All email lists and campaigns are “opt-in” meaning we will not send you these emails unless you subscribe, signup, place an order, or have other interactions on our website. We may send you “system” emails, such as password reset requests or payment notifications/receipts even if you have not opted-in to our email marketing lists. This is for your convenience.

We use MailerLite for email marketing. Users and/or customers that complete any form (types of forms include, but are not limited to, newsletter, sign-up, download, offer, and purchase forms) on our website will have their email address, IP address, and any data they provide, stored in MailerLite’s archives/systems/servers.

MailerLite’s privacy policy is available here: https://www.mailerlite.com/legal/privacy-policy/

If you contact Air Plant Expert through our website by form and/or email you agree and give permission for us to use your email address and data for marketing purposes. If you do not want to receive emails from Air Plant Expert please inform us in writing or unsubscribe from the email marketing list(s). All marketing emails sent by us will include an unsubscribe link in the footer of the email.

Emails sent to you may include standard tracking, including open and click activities.

We use Brainstorm Force’s Spectra plugin for basic Contact Forms.

We also use Brainstorm Force’s Spectra plugin for Social Share Icons. These icons help our users to share content from this website. The plugin does not store any personal data. Their technology providers may temporarily store an IP address and set a client cookie for security purposes as regulations allow.

Brainstorm Force’s privacy policy is available here: https://store.brainstormforce.com/privacy-policy/

Paying Customers

For payment transactions, we use PayPal and Stripe.

Stripe’s privacy policy is available here: https://stripe.com/privacy/

PayPal’s privacy policy is available here: https://www.paypal.com/webapps/mpp/ua/privacy-full/

If you make a purchase using one of the above payment transaction providers we ask for various types of information. The information we ask for may include, but is not limited to:

  • Email Address – So we can deliver our products and/or contact you if needed
  • First/Last Names – To personalize your experience
  • Billing Address – To verify your identity
  • Billing Province/County/Country – For tax purposes
  • Username & Password – So you can log in to your account to download our products
  • Credit Card Information – So we can process your payment. This data is sent to our payment processor and is never stored on our server.

We may ask if you’d like to receive email updates and news about our products and services. If you confirm/tick the check box, your information will be added to our email marketing list(s).

Registered Users

If you create an account on our website, you will be prompted to create a Username and provide your Email Address as well as other personal information. When choosing a Username, we strongly advise you not to use your real name. Usernames cannot be changed.

Your Username, Email Address, etc, are stored in the website’s database. Your Email Address is used to send you an email with a link to set your password or to send you an email with a link to reset your password in the event you forget your password. If you request a password reset, your IP address may be included in the reset email. In addition, an anonymized string created from your email address (also called a hash) is provided to the Gravatar service to see if a Profile picture of you is available for display on this website.

You may optionally complete your Profile by providing your First Name, Last Name, Website (URL), and/or Biographical info. These additional details are also saved in the website’s database. You may edit these details, and your Email Address, in your Profile at any time. You may also choose how your name is displayed (your Display Name) to users of our website (for example, in comments you create) in your Profile. Your Username, First Name, Last Name, and Email Address are accessible by our team.

The Gravatar service privacy policy is available here: https://automattic.com/privacy/

If you have an account and you log in to this website, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

For users that register on our website, we also store the data they provide in their profile indefinitely. All registered users can see, change or delete most of that data at any time except their login name/nickname.

Web Hosting

We use Cloudways web hosting services. This includes website hosting, backups, web databases, file storage, APIs, and log files.

Cloudway’s privacy policy is available here: https://www.cloudways.com/en/terms.php#privacy

Backup Saving And Management

We use multiple third-party services and plugins to backup our website files, web databases, APIs, and log files.

Our Backup provider’s individual privacy policies are available here:

Cloudways – https://www.cloudways.com/en/terms.php#privacy
UpdraftPlus – https://updraftplus.com/data-protection-and-privacy-centre/
Manage WP – https://managewp.com/privacy/
Dropbox – https://www.dropbox.com/privacy/

Embedded Content From Other Websites

The pages and posts on this website may include third-party embedded content. For example, videos, images, articles, advertisements, etc. Embedded content from other websites behaves in the exact same way as if the user has visited the other website.

The embedded elements/websites may collect data about you, use cookies, embed additional third-party tracking, collect your IP Address, and your User Agent, and monitor your interaction with that embedded content, including tracking and correlating your interaction with the embedded content if you are logged in to that service/website.

We use Ezoic to display third-party advertisements.

Ezoic’s privacy policy is available here: https://www.ezoic.com/privacy-policy/

How Long We Retain Your Data

We will keep your personal data for the duration of the period you are a user, subscriber, registered user, and/or customer of Air Plant Expert’s website, products, and services. We shall retain your data only for as long as necessary in accordance with applicable laws.

On the closure of your account, we may keep your data for up to 7 years after you have canceled your services with us. We may not be able to delete your data before this time due to our legal and/or accountancy obligations. We may also keep your data for research or statistical purposes. We assure you that your personal data shall only be used for these purposes stated herein.

For users that register on our website, we also store the personal information they provide in their user profiles. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Our website administrators can also see and edit that information.

What Rights You Have Over Your Data

You have the right to object to our use of your personal data or ask us to delete, remove or stop using it if there is no need for us to keep it. This is known as your right to be forgotten. There are accountancy, legal, and security reasons why we may need to keep some or all of your data, but please do inform us if you think we are retaining or using your personal data incorrectly.

If you are a registered user or have left comments on this website you can request to receive an exported file of the personal data we hold about you. You can also request “to be forgotten” and we will erase any personally identifiable data we have about you. Of course, this excludes data we are obliged to keep for administrative, legal, and security purposes. For registered users or paying customers, this will also include profile information and download/payment histories.

In preventing the use or processing of your personal data, it may delay or prevent us from fulfilling our obligations to you. It may also mean that we may be unable to provide our services or process the cancellation of services.

Users/Customers have the right to ask us not to use their personal data for marketing purposes. Users can change their marketing preferences at any time. If you choose not to receive marketing communications from us, you must inform us in writing by email.

Users/Customers may exercise certain rights regarding their data. In particular, Users/Customers have the right to do the following:

  1. Users/Customers have the right to withdraw consent where they have previously given their consent to the processing of their personal data.
  2. Users/Customers have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent.
  3. Users/Customers have the right to learn if Data is being processed by the website owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
  4. Users/Customers have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
  5. Users/Customers have the right, under certain circumstances, to restrict the processing of their Data. In this case, the website owner will not process their Data for any purpose other than storing it.
  6. Users/Customers have the right, under certain circumstances, to obtain the erasure of their Data from the website owner.
  7. Users/Customers have the right to receive their Data in a structured, commonly used, and machine-readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User’s/Customer’s consent, on a contract of which the Users/Customers are part or on pre-contractual obligations thereof.
  8. Users/Customers have the right to lodge a complaint or bring a claim before their competent data protection authority.

Where We Store Your Personal Data

Air Plant Expert takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the data you submit directly to Air Plant Expert, and any data held on our website. We also take appropriate security measures to store and protect that data. Any sensitive data (payment details for example) are encrypted if appropriate.

All email communications are processed at Air Plant Expert’s operating offices and in any other places where the parties involved in the processing are located. Our email hosting provider is Rackspace.

The Rackspace privacy policy is available here: https://www.rackspace.com/information/legal/privacystatement/

As the transmission of data/information via the Internet is not completely secure, we cannot guarantee the security of your data transmitted to or from our website, or indeed stored on our website, and any transmission is at your own risk. However, once we have received your data, we will of course take reasonable steps to secure your data and prevent unauthorized access.

Where we have given you (or where you have chosen) a password that enables you to access certain parts of our website, you are responsible for keeping the password confidential. You must not share your password with anyone.

Our website hosting provider is Cloudways.

Cloudway’s privacy policy is available here: https://www.cloudways.com/en/terms.php#privacy

Due to the very nature of the Internet, the user’s data may be transferred to, processed, and/or stored in a country other than their own. The laws in these countries may not provide you with the same protection as the laws in your own country. By providing your data to us, you agree to this transfer, process, and/or storage.

How We Protect Your Data

Air Plant Expert takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the data you submit directly to Air Plant Expert, and any data held on our website. We also take appropriate security measures to store and protect that data. Any sensitive data (payment details for example) are encrypted if appropriate.

The security and reliability of our website and services are our number one priority. We agree to take reasonable measures to protect our user’s and customers’ data in accordance with applicable laws and in accordance with our Terms Of Service.

Prevention is best when it comes to security, and as a first step, we have high standards and are very selective when choosing third-party service providers.

This website is designed and built-in WordPress.

The WordPress privacy policy is available here: https://wordpress.org/about/privacy/

For further information about WordPress security visit here: https://wordpress.org/about/security/

This website is protected by a leading WordPress security plugin. For security reasons, we will not name the plugin on this page. However, should you wish to know the name of the plugin and its privacy policy please inform us by email so we can provide you with that information.

Data to and from this website is encrypted and protected by a Let’s Encrypt SSL security certificate.

Let’s Encrypt privacy policy is available here: https://letsencrypt.org/privacy/

All email communications are also SSL encrypted by our email hosting provider, Rackspace (as mentioned above).

Air Plant Expert’s team members only have access to systems that are directly required to complete the functions of the task at hand. All team members (including any contractors) undergo initial training to ensure a proper understanding of all security-related processes.

What Data Breach Procedures We Have In Place

In the event of a data breach, we shall ensure that our obligations under applicable data protection laws are complied with where necessary.

Should any event occur where a user’s and/or customer’s data has been lost, stolen, or potentially compromised, our policy is to alert them via email no later than 48 hours of our team becoming aware of the event. We will also report such incidents to any required data protection authority. We will work closely with any users and customers affected to determine any further action that may be required, and how to avoid any similar event in the future.

Legal

Refer to our Terms Of Service.

Privacy Policy Changes

Air Plant Expert may, at any time, without notice, alter/revise this Privacy Policy by updating this page. By using this website, products, and/or services, you are agreeing to be bound by the then current version of this Privacy Policy. You should thus periodically revisit this page. Any use of Air Plant Expert’s website, products, or services will be deemed to constitute acceptance of such alterations, modifications, deletions, or additions.

Contact Us

Please email any questions or comments you have about our Privacy Policy or Terms Of Service by submitting your inquiry through our Contact Form.

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